Shipping policy

 

WARRANTY PERIODS (Begins from delivery date)

Speaker: 1 year 

Other accessories: 1 year

Warranty Details

Our warranty guarantees that all items will be free from material and engineering defects and work as advertised.

A defect is defined as an imperfection or flaw produced during manufacturing, including surface defects and wireless charging functionality.

Exclusions:

• 1. The warranty does not extend to damage from normal wear and tear, abuse or on purpose, alterations, misuse, demagnetization of magnetic strip bank cards, cosmetic damage that does not affect functionality (such as scratches, stained magnets, or fading logos). Any damage to, loss of the cardholder’s contents, loss of use, loss of data, or similar are not covered.
• 2. The warranty is non-transferable and only covers the original end-user purchaser. UB+ will only authorize the warranty claim if the product was purchased from an official store.
• 3. Customers must provide a valid order number or matching email address to make a claim.
• 4. This limited warranty covers only UB+ products and won’t cover damage to any device or personal property.

TO MAKE A CLAIM

To make a claim, or if your shipment arrived damaged or defective, please contact us at Hello@ub-plus.com for a quick solution.

Limitation Of Liability

If a package or item delivered to you arrives damaged, please refuse the shipment or contact us hello@ub-plus.com immediately. Please retain all packing materials unless instructed otherwise by UB+. Claims for damaged or missing items must be reported immediately or within three days of receipt of your shipment. UB+ will not be responsible for lost or damaged returned shipments.

SHIPPING CHARGES

Shipping charges, including special handling and any other related costs, are non-refundable.

Please do not use a collect on delivery service.

If you receive any portion of your order damaged, please contact us before returning the items. UB+ will not reimburse you for any unauthorized shipping expenses incurred.

Please retain all shipping materials for the courier pick up and inspection.

If we request that you return the merchandise to us, we may reimburse you for full or partial return shipping expenses at our discretion.

We will not reimburse you for overnight, express, or other specialized services.

CANCELLING OR CHANGING AN ORDER

If you would like to change or cancel an order, please contact us as soon as possible. We will attempt to accommodate order changes to the extent possible before shipping confirmation. Some changes may result in a shipping delay.

We cannot accommodate changes or cancellations on special order requests and orders that have already shipped.

If your order has already shipped, please contact us to set up a merchandise return once you have received it.

‘FREEBIE’ TERMS & CONDITIONS

Free gifts are not for resale and will not be replaced if lost or stolen.

Free gifts are provided on an "as is" basis (with its present look or condition) without further warranty. These include but are not limited to, lost, misplaced, destroyed, or stolen free gifts once they are claimed. These gifts are not redeemable for cash and cannot be transferred or exchanged.

Shipping

FREE WORLDWIDE SHIPPING

All orders of $150 and over (including sale and closeout items) qualify for free express shipping, except for the out-of-delivery-area (ODA).

All orders use premium express delivery service based on recommendations from our freight forwarder.

Shipping time varies according to different countries and regions.

Generally speaking, it would take 2 - 10 days.

For some specific cases, please check the following table for references.

Shipping to	Shipping Time	Free shipping over $300
USA	Fedex 3-7 Days	$30.00 USD
Puerto Rico, Hawaii, Guam	Fedex 5-20 Days	$25.00 USD
Taiwan, China	Fedex 3-7 Days	$10.00 USD
Canada	Fedex 3-15 Days	$30.00 USD
Bangladesh, Laos, Malaysia, Nepal, Philippines, Singapore, South Korea, Thailand, United Arab Emirates, Vietnam, Yemen	Fedex 7-15 Days	$20.00 USD
Balkans, Montenegro	Fedex 10-25 Days	$25.00 USD
EU(Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Jersey, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Spain, Slovakia, Slovenia, Sweden)	Fedex 10-25 Days	$25.00 USD
Chile	Fedex 7-15 Days	$30.00 USD
Europe Standard East	Fedex 7-15 Days
Norway	Fedex 7-15 Days	$25.00 USD
Caribbean & South America(Bolivia, Caribbean Netherlands, Falkland Islands, Guyana, Paraguay, Suriname, Uruguay, Venezuela)	Fedex 7-15 Days	$25.00 USD
UK & Ireland	Expedite Shipping 5-7 Days + 3 days for packing	$25.00 USD
	Standard Shipping 10-20 Days + 3 days for packing	$25.00 USD
Hong Kong	Shunfeng Express	$15.00 USD
Japan	佐川急便 4-15営業日、日本語でご住所をお書きましょう	$15.00 USD
Israel	Fedex 7-15 Days	$15.00~$25.00 USD

 

Out-of-delivery area shipping 5-20 Days

Shipping to	Shipping Time	Free shipping over $300
Mexico	FedEx 7-15 Days	$25.00 USD
Bahrain, Kuwait, Oman, Qatar	Fedex 7-15 Days 7-15 Days	$50.00 USD
Cyprus, Turkey, Monaco	FedEx 7-15 Days	$$25.00 USD

 

Out-of-delivery area shipping 15-30 Days

Shipping to	Shipping Time	Free shipping over $30
Myanmar	Out-of-Delivery-Area Shipping 20-35 days	$15.00 USD
Tunisia	Standard Shipping 10-25 Days	$15.00 USD
Australia, New Zealand	Expedite Shipping 5-15 Days	$15.00 USD
South Africa	Expedite Shipping 7-15 Days	$10.00~$25.00 USD
Cambodia	Out-of-Delivery-Area Shipping 5-10 days	$10.00~$25.00 USD
Iceland, Indonesia	Out-of-Delivery-Area Shipping 5-15days	$10.00~$25.00 USD
Georgia	Out-of-Delivery-Area Shipping 7-15 days	$10.00~$25.00 USD
Peru	Out-of-Delivery-Area Shipping 10-20 Days	$10.00~$25.00 USD
Pakistan	Out-of-delivery area shipping 7-15 days	$10.00~$25.00 USD
Colombia, Ecuador, French Guiana	Out-of-delivery area shipping 5-20 Days	$10.00~$25.00 USD
Russia	Standard Shipping 20-40 Days	$15.00 USD
Saudi Arabia	FedEx 3-7 Days	$10.00~$25.00 USD
Switzerland	Standard Shipping 5-20 Days	$10.00~$25.00 USD
India	Standard Shipping 15-30 Days	$10.00~$25.00 USD

 

Regarding products, the UB+ products would cost more shipping time due to some policies for some countries and regions.

Please kindly check the table below.

Shipping to	Shipping Time	Free shipping over $200
Australia, Austria, Belgium, Bolivia, Bulgaria, Canada, China, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hong Kong SAR, Hungary, Ireland, Israel, Italy, Japan, Jordan, Laos, Latvia, Liechtenstein, Luxembourg, Macao SAR, Montenegro, Myanmar (Burma), Nauru, Nepal, Netherlands, Norway, Oman, Palestinian Territories, Paraguay, Poland, Portugal, Romania, San Marino, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, United Kingdom, United States, Yemen, Maldives, Mongolia, Chile, Colombia, Ecuador, Morocco, New Zealand, Peru, South Africa, Tunisia, Uruguay, Venezuela, Russia	Standard Shipping 5-20 Days	$25.00 USD

Please consider due to the recent pandemic conditions, some parcels might experience delays, please contact Hello@ub-plus.com if you have any questions.

Once a package has been declared "delivered" by the local courier, UPS/FedEx/DHL or similar, we have no further liability. Stolen or missing orders "after delivery" are the responsibility of the purchaser and will not be refunded/reshipped. We will make every effort to assist and give advice/support, verify delivery etc. If the shipping issue is the fault of the carrier, such a "declared lost" shipment or “returned to sender”, for example, we will help and send a replacement order.

The customer is responsible for any customs fees, import duties, or taxes imposed by your country’s customs department.

Shipping carrier delays, weather delays, or international customs inspection delays are beyond our control.

If you do not receive your item on time, please contact us for further assistance.

ODA (OUT-OF-DELIVERY-AREA) AND DELIVERY TO REMOTE AREAS

Additional shipping charges may occur for ODA delivery or delivery to remote areas that are difficult to reach, e.g. islands, ski resorts, military operation areas etc. Transit time for shipments to these regions may be longer.

The carrier defines ODA delivery as delivery to a remote area only before shipping. They may contact you with additional charges.

OTHER:

• 1. Customers must first send a clear photo or video of the damaged or defective product and the shipping package before we can consider issuing an RMA. Please use good lighting, and take the picture at a close to medium distance so that we can identify and verify the issue(s).
• 2. Customers need to pay the return shipping fee first. After UB+ has received the returned product and confirmed it is faulty, the return shipping cost will be refunded based on a valid return receipt of up to a maximum of 50 USD. If our technical team determines the item is not DOA, UB+ will not compensate for the return shipping fee. Refund requests for a return shipping fee without a valid RMA return receipt slip will not be accepted.
• 3. Product returns must be via one of UB+ approved shipping methods. Our after sales team can provide you with further details.

Free Shipping Exclusions

We do not offer free shipping to the following locations.

Shipping fees will be calculated at checkout.

Asia

Vietnam	$10
Indonesia	$10
Brunei	$15
Saudi Arabia	$10
Bahrain	$10
Kuwait	$10
Oman	$10
Qatar	$10
Pakistan	$10
Cambodia	$15
Jordan	$10

 

Europe

Iceland	$10
Montenegro	$10
Serbia	$10
Turkey	$10
Cyprus	$10
Georgia	$10
Monaco	$10
Bosnia & Herzegovina	$10
Moldova	$10
Norway	$10

 

South America

Bolivia	$10
Paraguay	$10
Uruguay	$10
Paraguay	$10
Venezuela	$10
Colombia	$15
Ecuador	$15
French Guiana	$15
Peru	$15
Chile	$30

 

Caribbean

Falkland Islands	$10
Guyana	$10
Suriname	$10
Canary Islands	$10
Caribbean Netherlands	$10
Netherlands Antilles	$15
French Guiana	$15

 

Africa

Morocco	$10
South Africa	$10